Returns and Refunds

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For Tracked Mail

• If you have paid for Tracked postage you must provide proof that it hasn't arrived.
• We will do our best to recover the costs from Royal Mail. If not, trusted customers will be given a voucher off a product of their choice.
• Tracked packages are insured up to £100. 
• Special Delivery packages are insured up to £750

These rules do not apply if you can supply lab results that contradict ours - you will be fully refunded including postage.

As all of our products are single-use, we cannot accept returns unless the packaging is in the condition you received it and none of your order is missing. 

We are (almost) always available if you have complaints or return requests about the products or suggestions.

If you would like to request a refund, contact support@phenibut-etc.co.uk and we will do our best to help