Refund Policy

For Tracked Mail

• If you have paid for Tracked postage you must provide proof that it hasn't arrived.
• We will recover the costs from Royal Mail if it goes missing and resend the order or refund the full value. If not, trusted customers will be given a voucher off a product of their choice.
• Tracked packages are insured up to £100. 
• Special Delivery packages are insured up to £750

These rules do not apply if you can supply lab results that contradict ours - you will be fully refunded including postage!

As all of our products are single-use, we cannot accept returns unless the packaging is in the condition you received it and none of the order is missing.

If you would like to request a refund or have any other problems contact support@phenibut-etc.co.uk and we will do our very best to help